In the ever-evolving landscape of further education, the role of student services is pivotal in shaping the experiences and outcomes of learners. NAMSS has long been committed to understanding and enhancing the relational dynamics that underpin student behaviour and engagement.

The Behaviour Insights Report is a testament to this commitment. It provides a comprehensive analysis of the current state of learner engagement, participation, and behaviour, particularly in the context of the significant societal shifts we’ve witnessed in recent years.

Our survey of 63-member colleges across the UK has revealed critical insights into the factors influencing student disaffection, with social media and the cost-of-living crisis emerging as predominant concerns. The report also highlights the ongoing impact of the Covid-19 pandemic and family dynamics on student behaviour.

In response to these findings, NAMSS has partnered with behaviour expert Paul Dix and his team at When The Adults Change to explore how relational practice can be harnessed to foster trust, empathy, and high standards within college communities. This collaboration has resulted in a set of actionable insights and recommendations designed to support colleges in embedding relational practices into their culture and policies.

We believe that by focusing on relational practice, we can create environments where students feel safe, respected, and motivated to engage positively with their education. This report is not just a reflection on the challenges we face but also a call to action for all of us in the further education sector to be the change we want to see. Together, we can continue to build college communities that are characterised by mutual respect, belonging, and human kindness.

You can download the full report here