We are delighted to introduce the second edition of our Behaviour Insights Report. Building on the foundations laid last year, this report continues to provide valuable evidence and practical strategies to support student success across the sector. It also serves an important insights into some of the challenges being navigated across the further education and training landscape, which we hope will help to inform and influence policy makers and leaders, as we continue to spotlight the vital work undertaken by a breadth of student services practitioners within the sector.
The past year has brought new challenges and opportunities, and our collective commitment to understanding behaviour remains as strong as ever. By sharing insights and best practice, we aim to empower colleagues to make informed decisions that enhance the student experience and foster positive outcomes.
In response to these findings, NAMSS has again partnered with behaviour expert Paul Dix and his team at When The Adults Change to explore how relational practice can be harnessed to foster trust, empathy, and high standards within college communities. This collaboration has resulted in a set of actionable insights and recommendations designed to support colleges in embedding relational practices into their culture and policies.
We would like to thank everyone who contributed to this year’s report. Your expertise and dedication ensure that NAMSS remains at the forefront of promoting effective approaches to student engagement and wellbeing. Together, we can continue to shape environments where every learner has the opportunity to belong, thrive and achieve.

